City of Poquoson, Virginia

City of Poquoson Treasurer's Utilities Payment Help

Table of Contents

1. What Is Pay Utility Bill Online?

2. Why Is My E-mail Address Needed?

3. Where Can I Find the Department Number, Ticket Number and Amount?

4. How Do I Pay a Utility Bill?

   1. Search by Ticket Number/Customer Number and Last Name

   2. Bill Detail

   3. Add Another Utility Bill

   4. CheckOut

5. How Do I Pay with a Credit Card?

6. How Do I Pay with an Electronic Check?

7. Are There Additional Charges for Paying Online?

What Is Pay Utility Bill Online?

Pay Utility Bill Online is a Web application that allows online payments for utility bills received from the City of Poquoson.

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Why Is My E-mail Address Needed?

Your e-mail address is a unique identifier used to combine tickets marked for payment into one lump sum.

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Where Can I Find the Department Number, Ticket Number and Amount?

Please refer to your Tax Bill.

Utility Bill Instructions:

The sample bill provided uses letters instead of numbers for account number. This was done to avoid using an actual account number.

Ticket No. or Customer No: Enter the first 3 or 4 numbers of your account number before the dash.

Last Name: Enter the Last Name shown on the bill

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How Do I Pay a Utility Bill?

On the first screen, enter your E-mail Address and then press the OK button.

On the Pay Utility Bill Online Screen, enter the ticket or customer number on the bill along with the last name.

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Utility Bill Detail - This screen contains a breakdown of charges along with name and address information. Enter payment amount in the Enter Amount You Wish To Pay Today field. If the information shown is incorrect, press the Return to Search button and return to the Pay Utilities Online screen. If you wish to search for another ticket and attach it to the current bill before payment is made, press the Pay Another Utility Bill button. To pay the current bill only, press the CheckOut button.

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Return to Search

Pay Another Utility Bill

CheckOut

Pay Another Utility Bill - Search for additional tickets using Ticket Number or Customer Number. Press the Search button to find ticket. The Add Another Bill option can be used as many times as necessary to designate bills for payment. If Add Another Bill was selected in error and you are ready to pay, press the Checkout button.

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CheckOut

On Line Payment Checkout - The Total Payments field displays the elected payment amount for the attached bills. All tickets can be removed by pressing the Clear Shopping Cart button. To pay by electronic check, press the Pay by e-Check button. For credit card payments, press Pay by Credit Card button.

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Pay by e-Check

Pay by Credit Card

Pay By Credit Card - Payment Amount + Convenience Fee = Total Due. Press Proceed to Payment button to enter Credit Card information.

Input Credit Card and Billing Information and then press the I Authorize this transaction button. Pressing Reset button clears data from all information fields.

This screen shows Credit Card information as entered on the previous screen. Verify all information is correct and then press the Submit Transaction for Processing button. Press Back button on your web browser if the information is incorrect.

This screen announces if the transaction was approved. IMPORTANT: You MUST press the **REQUIRED: Complete Transaction button for the transaction to be applied to your property tax bill.

An online receipt is displayed. We recommend you print this receipt for your records.

Pay by Online Check - Payment Amount + Convenience Fee = Total Due. Press the Proceed to Payment button to enter Check information.

Input Check Information and then press the I Authorize this transaction button. Pressing Reset button clears data from all information fields.

This screen shows check information as entered on the previous screen. Verify all information is correct and then press I authorize this transaction. Press the Back button if the information is incorrect.

An online receipt is displayed. We recommend you print this receipt for your records.

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Do Additional Charges apply for Paying Online?

For Credit Card Payments: 2.4% of the Total Bill plus 30 cents per transaction. The convenience fee is charged by Verisign and our merchant account for accepting credit cards online. The fee is automatically added to your total bill.

For Online Checks: No fee is charged for online checks. However, a returned check fee of $35.00 will be applied to all returned checks.

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